Now Hiring - Pharmaceutical Commercial Account Manager in Hunt Valley, MD

In this role you will:

• Customer Relationship Management
• Single point of contact of the customer for PII
• Leading business meetings & product demonstration
• Business lead closure & documentation for the same
• Planning & strategizing smooth client follow-ups
• Communicating Pii other business offerings & product values to the client
• Ensuring business query consistency from existing accounts/clients
• Identification of other relevant business needs in existing accounts
• Creation of new business opportunities in the existing client portfolio
• Client Engagement & Retention
• Ensure customer satisfaction
• Ensure that individual research studies are aligned with larger client strategies and priorities
• Drive business development efforts in assigned accounts, coordinating closely with other PII Consulting BUs.
• Provide value to clients beyond the conduct of research projects and programs (e.g. consulting, training)
• Review analyses, presentations, and reports, making sure that they deliver commercially valuable insights and recommendations and tell the story in a compelling manner
• Present research findings to clients as appropriate
• Maintain appropriate records of client transaction
• Manage PII's customer P&L and revenue growth
• Resource Management
• Partner with internal recruiters and business unit leaders to identify resources for client opportunities
• Partner with client managers on performance management and ongoing relationship management and project tracking of the employee/client resource
• Guide employees on career path progression and development
• Partner with HR on employee relations
• Process Development & improvement
• Addressing client issues & complaints with a focus on improvising buyer experience
• Conducting relevant market comparative/gap analysis & drafting suggestions
• Sharing relevant client inputs with the research team
• Develop and train assigned staff through a combination of on-the-job training and coaching
• Direct the creation of formal training materials and programs and facilitate training sessions as appropriate
• Conducting training for business acquisition and client retention for the internal team
• Forecast upcoming business & build planned execution strategy

To be successful in this role, your background and experience should include: